Glastonbury care home residents give charity glowing verdict
By Laura Linham 18th Jun 2026
The operator of Glastonbury Care Home has reported a rise in customer satisfaction after carrying out its latest survey. Brunelcare, which runs the Glastonbury home as part of its wider care and housing services, said its 2026 Customer Satisfaction Survey produced an overall satisfaction score of 95%.
The survey was carried out between January and March 2026 and was sent to more than 1,700 customers. It covered Brunelcare's sheltered and extra care housing, retirement village, care homes and community services, with the charity reporting a 45% response rate.
Brunelcare said the result marked the third year in a row that its overall satisfaction score had increased. The charity operates six care homes, including Glastonbury Care Home, and said satisfaction among care home respondents remained very high.
The survey found that 99% of customers said their home felt warm and comfortable, while 96% said they were satisfied their homes were safe. It also found that 95% of customers were satisfied with the quality of care provided, and 92% agreed that Brunelcare treated them fairly and with respect.
For Brunelcare's care homes, the charity said 96% of respondents were satisfied that communal areas were kept clean and well maintained. Satisfaction with complaints handling rose by 11 percentage points to 66%, which Brunelcare described as the most notable improvement in the care home results.
The charity also surveyed people who receive care in their own homes through its Community Services in Somerset and South Gloucestershire. Overall satisfaction in that part of the survey rose by nearly one percentage point to 96%.
Brunelcare said satisfaction with how well it keeps Community Services customers informed rose by 15 percentage points to 82.7%. Satisfaction that care fees offered good value for money rose by eight percentage points to nearly 90%.
The charity said the findings showed continued improvement across its services. It said the results reflected work to listen to customers and act on feedback.
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