Job purpose:
The purpose of the role is to develop and implement quality management strategy and plans, including resource, systems, timescales, financials, to support, contribute to, and integrate within, the organisation's annual business plan and long term strategy.
Key responsibilities and accountabilities:
- Develop and maintain technical/quality systems to establish standards relating to activities and products.
- Develop and maintain systems to measure performance against established standards.
- Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.
- Monitor and inform/communicate/apply standards created/maintained by external bodies, and integrate within internal quality management systems.
- Establish and implement necessary communication strategy for the improvement and awareness of technical/quality issues across all departments.
- Plan and manage departmental activities in accordance with agreed budgets and timescales.
- Modify existing products and processes and developing new ones.
- Contribute and instigate Food Safety responsibility throughout the Company, and within the HACCP team.
- Perform duties within the HACCP Team
- Compiling/checking/approving product specifications and labelling
- Auditing suppliers and managing internal audits. Managing customer compliant investigations and product issues.
- Liaise and co-operate with quality management and standards bodies (e.g., Trading Standards, BRC, SALSA, Government Departments, HSE, etc) Manage staff according to company standards (appraisals, discipline, training, development, etc).
- Manage departmental performance against agreed targets and budgets, and within policies and standards.
- Liaise with customers and suppliers where necessary (where impacting/affected by quality issues)
- Maintain and develop a computerised customer and supplier database.
- Develop ideas and create offers for new product development, new business development and marketing to major accounts by main market sector and branded products.
- Maintain and report on equipment and software suitability for technical and quality reporting purposes.
- Establish, manage and monitor standards, processes, communications, training and systems to ensure, existence and awareness of a suitable and relevant health and safety policy.
- A safe workplace without risk to health.
- Safe plant and machinery, and safe movement, storage and use of articles and substances.
- Adequate provision of first-aid and welfare facilities and support.
- Proper and timely assessment of risks to health and safety, and implementation of measures and arrangements identified as necessary from the assessments.
- Provision of emergency procedures, first-aid facilities, safety signs, relevant protective clothing and equipment, and incident reporting to the relevant authorities.
- Liaison as necessary with other organizations and relevant authorities, and assistance and cooperation concerning audits and remedial actions.
- The workplace satisfies health, safety and welfare requirements for ventilation, temperature, lighting, sanitary, washing and rest facilities.
- Prevention and precautions against, or adequate control of, exposure to hazardous substances, and danger from flammable, explosive, electrical, noise, radiation and manual handling risks.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend training and to develop relevant knowledge and skills.
Scale and territory indicators:
Core product range of branded products and customer branded products in the UK and export markets. Target sectors: All major multiple-retailer organisations and key major accounts.